Instructions for Microsoft Windows operating systems: 1. Note: If you receive a security notice from ISO after attempting to clean the computer, you MUST reinstall the operating system (see Reinstalling Your Compromised Computer for instructions). We recommend reinstalling your operating system, but if that is not practical you can try this option first. Immediately contact at (510) 664-9000 (option 4)Īttackers often leave “backdoors” on a compromised computer and removing them all can be difficult, if not impossible. If the system has any data classified as Protection Level 4 (P4)ĭisconnect it from the network - don't turn it off or unplug it - and
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